Returns / Non delivered orders
Damaged copies / INCOMPLETE ORDERS
In the very unlikely event that a shipment is damaged in transit, we aim to replace magazine(s) in the first instance, or issue refund if we cannot do so. To save postage cost for yourself, please take digital photo of the damage to magazine/packaging, and send to us at firstname.lastname@example.org along with the order number (on invoice), your name and address and we will make all attempts possible to replace with the same issue. If the original magazine is not available, we will issue a refund.
Your normal legal ’14 day cooling off period’ cancellation rights do not apply to periodical(s) or magazine(s), as they are exempt from the right to cancel due to their nature.
UK customer: While most first class items should be delivered next day, please give the royal mail ten days from receiving your “order complete” e-mail for delivery. If not received in that time, please contact the Royal mail with your details in the first instance. If they cannot trace your delivery, please contact us at email@example.com and include your name, address, items ordered and order number from your confirmation e-mails. We will then aim to replace the magazine(s) in the first instance, or issue refund if we cannot do so.
Overseas customer: Obviously delivery overseas takes longer, so please give deliveries 21 days after receiving your “order complete” e-mail before e-mailing us. In the event that this is still missing please email firstname.lastname@example.org