Frequently Asked Questions (FAQs)

Whether you’re curious about our shipping policies, return procedures, payment options, or any other aspect of our services, this section is designed to provide you with clear and comprehensive answers to all your inquiries. We aim to make your shopping experience as smooth and enjoyable as possible. If you can’t find the information you’re looking for, our customer support team is always here to help.

General

Browse our extensive range of magazines, select the issues you want, and add them to your cart. Once you’ve added all desired magazines, proceed to checkout to complete your purchase securely.

Yes, we offer pre-orders for select exclusive or special issues ensuring you receive a copy. Please note that pre-orders must be placed separately from in-stock magazine orders.

Yes, you can order back issues of magazines if they are available. Simply search for the magazine and select the issue you need from the list of available back issues.

All orders are typically processed within 1-2 business days. You will receive an email confirmation once your order has been shipped.

If you need to cancel or change your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed. If your order has been processed and shipped, your normal legal ’14 day cooling off period’ cancellation rights do not apply to periodical(s) or magazine(s), as they are exempt from the right to cancel due to their nature.

We may offer discounts and promotions on select magazines. Check our website regularly or subscribe to our newsletter to stay updated on the latest deals. If you wish you can join our Rewards Club to earn points and exclusive rewards every time you shop.

We accept major credit/debit cards: Visa, Mastercard, American Express, Discover, Diners Club and China UnionPay. Express payment options with Apply Pay, Google Pay, Revolut Pay, PayPal, and other secure bank redirects with Bancontact, EPS, Giropay, iDEAL, Przelewy24. Your payment information is encrypted and securely processed.

Yes, you can purchase magazines as gifts. During checkout, simply enter the recipient’s shipping address and your details in the billing section.

During checkout, you will see a field to enter your discount code. Enter the code and click “Apply” to update your order total.

If you encounter any issues with your order, please contact our customer support team. We are here to help resolve any problems as quickly as possible.

Yes, you can save your cart by logging into your account. Your items will remain in your cart for 30 minutes.

We offer only single-issue purchases giving you the freedom to choose which magazines you buy and when. You can look forward to the latest editions arriving through your door without the hassle of having to pop to the shops.

Availability is shown on the product page. If a magazine is out of stock, it will be marked accordingly.

Yes, you can submit a request for a specific magazine through our customer support. While we can’t guarantee stocking every request, we will consider it based on demand.

If a magazine becomes unavailable after you have placed an order, we will notify you and provide options for a replacement or a refund.

Delivery & Shipping

Your order will be delivered directly to your doorstep via postal mail. The specific delivery method may vary depending on your location and the shipping option selected at checkout.

Yes, we offer international shipping for our magazines. Please note that shipping charges exclude any VAT or import fees, as these depend on the country of delivery and their regulations. If any customs or VAT fees apply, you will need to pay them upon receiving your package. You will receive a notification via email or SMS once your package lands in your country.

If you haven’t received your magazine within the expected delivery window, please contact our customer support team. We’ll be happy to assist you in tracking your order or arranging for a replacement issue if necessary.

You may be able to track the delivery status of your magazine depending on the shipping method used. Once your magazine has been shipped, you may receive a tracking number via email, which you can use to track the status of your delivery.

Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 1-10 business days within the UK, while international shipping may take longer. Expedited shipping options are available for faster delivery.

Shipping charges are calculated based on your location and the shipping method selected at checkout. For UK addresses, there are no extra charges. However, international orders may incur additional VAT or import fees, please see Q2 above.

Yes, we offer expedited shipping options for faster delivery. During checkout, you can select an expedited shipping method and view the associated costs and delivery times.

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to update your address if the order has not yet been shipped.

If your magazine arrives damaged, please contact our customer support team immediately. Provide a description and, if possible, photos of the damage. We will arrange for a replacement issue to be sent to you.

We provide competitive shipping prices compared to our competitors. Instead of charging per magazine, we charge based on weight bands, allowing you to save more by purchasing multiple items. Subscribe to our newsletter to stay updated on special deals and free shipping offers.

Currently, we do not offer the option to specify a delivery date. However, you can choose expedited shipping for faster delivery if needed.

We use a variety of carriers, including Royal Mail, DHL, and Direct Link to ensure your magazines are delivered safely and on time.

We deliver to most remote locations, but delivery times may vary. Contact our customer support team for specific information regarding shipping to your area.

If your magazine is lost in transit, please contact our customer support team. We will track the shipment and arrange for a replacement if necessary.

Unfortunately, no we currently only provide printed versions of magazines.

Account & Billing

To create an account, click on the “Login” or “Register” link at the top of the page. Fill in the required information, such as your name, email address, and password, and follow the prompts to complete the registration process.

Log in to your account and navigate to the billing section. Here, you can update your payment method, billing address, and other relevant details. Ensure all changes are saved to avoid any billing issues.

Yes, you can join the MagsDirect Rewards Club for free! As a member, you’ll earn points and receive exclusive rewards every time you shop. Find out more about it here.

Yes, you can change the email address associated with your account. Log in to your account, go to the account settings, and update your email address. Make sure to verify the new email address for security purposes.

To update your password, log in to your account and navigate to the account settings. Look for the option to change your password and follow the prompts to create a new password. Remember to choose a strong, secure password.

To update your password, log in to your account and navigate to the account settings. Look for the option to change your password and follow the prompts to create a new password. Remember to choose a strong, secure password.

Yes, you can view your order history and invoices by logging in to your account and accessing the “Order History” or “Invoices” section. Here, you’ll find a record of all your past orders and invoices.

Yes, we take the security of your billing information seriously. All payment transactions are encrypted and processed securely through trusted payment gateways. Your billing details are never stored on our servers.

Currently, we do not offer installment payments or payment plans for orders. All purchases must be paid in full at the time of checkout.

View our refund policy for the full breakdown as this will vary depending on if the order has been processed or not, but generally refunds are not offered once an order has been processed and shipped. However, if you encounter any issues with your purchase, please contact our customer support team for assistance.

To deactivate your account, please contact our customer support team. They will verify your identity to ensure the request is legitimate, and then proceed to deactivate your account.

Yes, you can securely save your payment information by logging into your account and updating your billing settings.

To update your payment method, log in to your account and navigate to the “Payment Methods” section. Here, you can add or remove payment methods and set a default payment method for future transactions.

Yes, you can add and manage billing and shipping addresses in your account settings.

If you notice any unauthorised charges, please contact our customer support team immediately. We will investigate the issue and take appropriate action to secure your account.

Technical Support

Our website is user-friendly with a search bar at the top, category listings, and filter options to help you find the magazines you’re looking for. Use the main menu to access different sections of the site.

If you encounter technical problems, try refreshing the page or clearing your browser cache and cookies. If issues persist, try using a different browser or device. For further assistance, contact our customer support team.

Log in to your account and navigate to the “Account Settings” section. Here, you can update your personal information, email preferences, and more.

Yes, our website is optimised for mobile devices, allowing you to browse and purchase magazines easily from your smartphone or tablet.

Use the search bar at the top of the homepage to enter the magazine title or keywords. The search results will display relevant magazines matching your criteria.

If you’re having trouble logging in, click on the “Forgot Password” link to reset your password. If you continue to experience issues, contact our customer support team for help.

A: To subscribe to our newsletter, enter your email address in the subscription box at the bottom of the homepage or tick email marketing checkbox at checkout. You’ll receive regular updates on new releases, promotions, and more.

Yes, we welcome your feedback! Please use the contact form on our website to share your thoughts and suggestions. Your feedback helps us improve our services.

Visit the “New Releases” section on our website to find the latest issues of your favourite magazines. You can also sign up for alerts to be notified when new issues are available.

We use SSL encryption and other advanced security measures to protect your personal and payment information. Your data is secure with us.

Yes, we welcome feature requests! Please use the contact form on our website to submit your suggestions. Our team will review them and consider implementing them in future updates.

If you encounter errors while checking out, first ensure that all the information entered, including payment details, is correct. If the issue persists, try using a different payment method or contacting our customer support team for assistance in resolving the error.

Currently, our website is available in English. We are working on adding more language options in the future.

To report a bug or issue, please use the contact form or email our technical support team directly. Include as much detail as possible to help us resolve the issue quickly.

If you experience slow loading times, try clearing your browser cache and cookies. You can also try accessing the website from a different device or network to see if the issue persists.

Contact Us

If you couldn’t find the answer you were looking for in our Frequently Asked Questions, please get in touch with us. We’re here to help!

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