Refund and Returns Policy

We are committed to ensuring customer satisfaction with our products. However, due to the nature of our items, we do not accept returns or offer refunds*. Replacements are offered under specific conditions.

1. Order Changes and Cancellations

If you need to cancel or change your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed. Once an order has been processed and shipped, it cannot be cancelled or changed. The legal 14-day cooling-off period for cancellations does not apply to periodicals or magazines due to their nature.

2. Eligibility for Replacements

Replacements are offered only under the following conditions:

  • The magazine received is defective or damaged.
  • The magazine is lost in transit and not received by the customer.

3. Non-Returnable and Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Physical magazines that are not damaged or defective.
  • Physical magazines that are included in a sale.
  • Gift cards.

4. Procedure for Replacements

To request a replacement, please get in touch with our customer support team via the contact form within 48 hours of receiving your order. You will need to provide a receipt or proof of purchase, along with detailed information about the issue and, if applicable, photographic evidence of the damage.

5. Assessment and Approval

Once your request is received, we will assess the issue. If your request is approved, we will send you a replacement magazine. If the magazine is lost in transit, we will verify the shipment status and arrange for a replacement to be sent.

If you haven’t received your replacement yet:

  1. Check your delivery status through the tracking information provided.
  2. Contact your local post office or delivery service for more information.
  3. Contact our customer support team via the contact form for further assistance.

6. Late or Missing Replacements

If you haven’t received your replacement yet:

  1. Check your delivery status through the tracking information provided.
  2. Contact your local post office or delivery service for more information.
  3. Contact our customer support team via the contact form for further assistance.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a replacement depending on availability if the item is defective, damaged, or lost in transit. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the replacement to the original purchaser.

8. Shipping Replacements

To process a replacement, we will ship the replacement magazine to the original shipping address provided during the purchase. Shipping costs for the replacement will be covered by us.

9. Need Help?

Contact us via the contact form for questions related to replacements.

This Refund and Returns Policy was updated on July 3, 2024.

 

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If you couldn’t find the answer you were looking for in our Refund & Returns Policy, please get in touch with us. We’re here to help!

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