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Shipping Policy
We are committed to providing our customers with a seamless shopping experience, which includes reliable and efficient shipping. Please review our shipping policy to understand how we process and deliver your orders.
Shipping Destinations
United Kingdom
- We offer nationwide shipping across the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
International Shipping
- Currently, we ship to over 125 international destinations.
Shipping Methods and Delivery Times
United Kingdom Shipping
Royal Mail Services
- Royal Mail 1st Class:
- Estimated Delivery Time: 2-3 business days, as provided by the shipping provider.
- Weight Limit: Up to 2KG.
- Cost: Calculated at checkout based on weight bands.
- Royal Mail 2nd Class:
- Estimated Delivery Time: 3-10 business days, as provided by the shipping provider.
- Weight Limit: Up to 2KG.
- Cost: Calculated at checkout based on weight bands.
DHL Service
- Estimated Delivery Time: 1-3 business days, as provided by the shipping provider.
- Weight Limit: Over 2KG up to 25KG.
- Cost: Calculated at checkout based on weight bands.
International Shipping
Direct Link Service
- Estimated Delivery Time: 3-20 business days, depending on the destination, as provided by the shipping provider.
- Weight Limit: Up to 25KG.
- Service: Tracked to the customer’s door.
Order Processing Time
- All orders are processed within 1-2 business days and sent to the warehouse automatically in the morning, Monday to Friday.
- Orders placed on weekends or public holidays will be processed and sent on the next business working day.
Competitive Shipping Costs
- Our shipping costs are more competitive compared to our competitors due to our weight band pricing. Instead of charging per magazine, we charge per weight band, allowing customers to get the most affordable rate while being able to purchase more magazines for the same amount of shipping costs.
- For example, depending on the weight and destination, you could buy 4-10 magazines and pay the same postage as for 2 magazines, making our rates highly cost-effective.
Weight Band Pricing
United Kingdom (Royal Mail)
- 0-1KG: Calculated at checkout
- 1-2KG: Calculated at checkout
United Kingdom (DHL Express)
- 2-5KG: Calculated at checkout
- 5-10KG: Calculated at checkout
- 10-15KG: Calculated at checkout
- 15-20KG: Calculated at checkout
- 20-25KG: Calculated at checkout
International (Direct Link)
- 0-1KG: Calculated at checkout
- 1-2KG: Calculated at checkout
- 2-5KG: Calculated at checkout
- 5-10KG: Calculated at checkout
- 10-25KG: Calculated at checkout
Note: International shipping rates vary by country and weight and are calculated at checkout to ensure the most competitive and affordable pricing for our customers.
Order Changes and Cancellations
If you need to modify or cancel your order, please reach out to our customer support team promptly. We will make every effort to accommodate your request if the order has not yet been processed. However, once an order has been processed and shipped, it cannot be modified or canceled. Please note that the legal 14-day cooling-off period for cancellations does not apply to periodicals or magazines due to their specific nature. Customers are responsible for entering the correct shipping address at checkout, as this information cannot be changed after the order has been processed.
Shipping Restrictions
- We do not ship to some P.O. Boxes or APO/FPO addresses.
- Some products such as seeds may have restrictions based on international shipping regulations and carrier limitations. You will be notified if there are any issues with your shipping address.
Customs, Duties, and Taxes (International Orders)
- Orders shipped outside of the UK may be subject to customs duties, taxes, and fees. These charges are not included in the product price or shipping cost and are the responsibility of the recipient.
Missing or Delayed Shipments
- If your order has not arrived within the estimated delivery time, please contact our customer service team via our contact form. We will assist in tracking your order and resolving any issues.
Damaged or Lost Items
- In the unfortunate event that your order arrives damaged or is lost in transit, please contact us immediately via our contact form with your order number and details of the issue. We will work to resolve the problem as quickly as possible, including offering a replacement or refund if necessary.
Changes to Shipping Policy
- MagsDirect.co.uk reserves the right to modify this shipping policy at any time. Changes will be posted on this page and will take effect immediately. It is your responsibility to review this policy periodically to stay informed of any updates.
This Shipping Policy was updated on July 5, 2024.